Are the important updates on the United Alarm Home Page something to check periodically?
Yes, we keep up on the changes in the industry and security in our service area and will use this information to update our site. Checking the site is a great way to communicate changes and trends.

Why and how often should I get my alarm system tested and inspected?
Annual test and inspections of your system can find issues before an incident happens. These test and inspections are billable. However, service agreements are available to cover some or all of the costs involved. Contact your representative to discuss the options.

Why should I have a Long Range Radio System added to my alarm system?
Long range radio adds a communication link to our central station. So, even if the phone lines are down, your system will get alarm signals to us in times of trouble at your home or business. Long range radio is also a good option when you have your phone service through the internet or cable operator. Contact your representative to discuss the option.

How does VOIP affect my alarm?
Many people have made the move to cable and internet providers for their telephone service as well. This has caused changes to the alarm industry. Communication with your alarm system to our central station is crucial. Power, cable and internet outages also cause phones to be out of service. That is a concern to us all. Please take a minute to review our policy on “VOIP” . One tool to remedy these potential outages is to add Long Range Radio to your alarm system .

What will an alarm system cost me?
Each and every system is customized to give you the protection your situation deserves. One of our professional sales staff will be happy to meet with you, at no cost to you, to assess the level of protection best suited for your needs. All your questions will be answered and a package designed specifically for your system. All of your options will be discussed and a written proposal provided.

Do I need to register my alarm with the town I live in?
Many towns have instituted a system to register alarm systems. Some charge for the registration while others do not. Contact your town hall or police department to find out the specifics for your town.

Will I get false alarms?
Reliability is critical and false alarms are a nuisance to us all. We do our best to eliminate false alarms. We select the most reliable equipment for your system.  When the alarm is tripped, we usually are instructed to contact the premises. That call eliminates the majority of the false alarms so authorities are not dispatched.

Do I get charged for false alarms?
Many towns have passed ordinances that allow them to charge for false alarms. Most, if they have charged, do so after a number of false alarms. Contact your town hall or police department to find out their policy.

How fast will the alarm response be?
When your alarm goes off, time is important. The phone call from our Central Station to your home or business is usually with 30 seconds. With no answer or an incorrect code word, we immediately contact authorities to dispatch police or fire (Commercial fire system alarms are called immediately to the local fire department first) department. We can not guarantee how long it will take for the police or fire departments to arrive.


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